Question How to place the order for Bespoke Products?
AnswerThe Order placement for bespoke Products requires the following steps.

  1. Select the desired product and complete the checkout by filling in the required information
  2. You will receive an order confirmation call.
  3. On-call we will guide you on how to take your body measurements for your bespoke dress.
  4. Once you provide the body measurements you need to transfer the 100% Down Payment with the same order reference number.
  5. We will only initiate your order once we received the 100% Down payment.

Question What is the Delivery Time?
AnswerAfter getting the 100% Down payment, we will start working on your bespoke product since it requires special attention the estimated average delivery time across Pakistan is 15 to 18 Working Days.
Question Why Advance Payment is required for Bespoke Products?
Answer

We had several orders from customers who ordered a made-to-measure product and then did not accept our shipments (with Cash-On-Delivery service). Yes, some of them apologized, explaining their terrible life situation, why was not possible for them to accept our parcel. Most of them had not communicated at all. Yes, life is sometimes hard. But no bill can be settled with just an apology.

We had to pay for both the production of a product (that fits only one customer) and the transport to the customer and back to us. The situation was soon unsustainable.

After several such experiences, we decided basically not to accept any such orders without advance payments.

Please excuse this restriction that you hopefully understand.

Question What is your return policy?
AnswerYou have 03 days from the date of delivery to claim for the return or exchange if:

  • The product is damaged, stained, defective or incomplete.
  • The product/s must be unused, in the original packaging with labels and protective stickers attached.
  • The product received does not match the size ordered.
  • Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.

Question How do I apply for the return?
Answer

  • To return an item (Not the Bespoke Product), please email us at customercare@xtyletribe.com with the return reason and order details.
  • Once our customer support team approves the return you will be requested to send the parcel on the given address.
  • Please note that you are responsible for the cost of returning the items to us.

Question When will my return be processed?
Answer

  • We aim to process all returns with 3 To 5 working days of receipt.
  • During busy periods please allow up to 10 working days for your return to be processed.

Question Do you offer refund?
Answer

  • We don’t offer any refunds however in the case where we won’t be able to offer an exchange or any solution we may offer a refund.
  • In the case of REFUND shipping and handling charges will not be refunded.
  • The minimum period for processing a refund is 7-10 working days depending on the mode of payment.
  • Customized orders include alterations and made to measure products that CANNOT be refunded or exchanged. However, if you received an incorrect measurement you can send us pictorial evidence of the error in alterations and we will try to fix the issue.
  • RETURNS: SALE & DISCOUNTED ORDERS Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.